Contact Centre Management

1ST Resource has a dedicated team of highly trained staff in Customer Service who provide a professional service on behalf of SME businesses.

Using the latest telephone and computer technology, handle enquiries and carry out various administrative duties as an extension to their business.

1ST Resource can provide outsource consultancy services to Call/Contact Centres throughout England. Our consultants are able to provide technical advice as well as inhouse services. Please call any of our consultants to discuss the opportunity to work with us.

1ST Resource's Virtual Office Reception and PA services operate a 24hour telephone answering service for our individual clients. We answer the phone in your company's name and serve as your PA/Receptionist whilst allowing you to deal with other aspects of your business.

  • Personalised telephone answering in your
    company's name
  • Overflow call and emergency call outs
  • Choice of 600 mailing addresses in the UK
  • Online message and incoming call management
  • Call forwarding in re-directing
  • Faxes,e-mails and SMS forwarding
  • Courier Services
  • PA Support
  • Photocopying/Printing/Typing
  • Recruitment
  • Taxi/Transport/Hotel Booking
  • Stationery
  • Virtual Diary Management
  • Provision of 0845 or 0800 numbers

Our services start from as little as £15 a week, please call and speak to our very friendly team. We will be very happy to work as part of your business because we care about your success.

Call us on: 0113 295 05 91